GFCI Outlets in Homes

Help With GFIs: Info and Troubleshooting

There are often special looking electrical receptacles in bathrooms or kitchens that have "Test" and "Reset" buttons -- often black and red -- on them. Video. These are ground-fault circuit interrupters -- GFCIs or GFIs. Their purpose is to protect people from electrocution. They do not prevent shock altogether, only deadly shock. And they do not prevent overloads on the circuit. That is the job of a circuit breaker at the main panel. See my GFCI article. (What is the little light on some GFIs?)

Why Can't I Reset? Is GFCI Bad or Is There a Ground-Fault?
GFI Outlet Diagram -- Hooking Up
Is an Unknown GFCI the Cause of an Outage?
Finding a Tripped GFCI Receptacle
Confusing Terms: GFCI, GFI, Load, etc.

Bad GFCI or a Ground-Fault? -- Troubleshooting

Is a GFI tripping for a ground-fault? If you are pretty sure you need to troubleshoot a ground-fault itself, you may want to go to Tripped GFI -- Why? or Troubleshooting a Ground Fault. Otherwise, keep reading. First, this chart summarizes troubleshooting the health of a GFI receptacle device:

G F I    S Y M P T O M
CAUSE: Pushing test does not pop reset out Reset won't stay in when pushed Reset is out but things plugged in work Reset is in but things plugged in don't work Reset pops out when something is turned on
Ground-fault downstream -- yes -- -- yes
Line and load reversed -- since 2003 yes -- --
Other miswiring of GFI -- yes -- yes yes
120 volts not reaching GFI yes since 2003 -- yes --
Button not pushed in well enough yes yes -- -- --
Defective GFI yes rare rare yes --

In over your head? Consider calling a nearby electrician.

Overprotecting gets confusing. When homes are upgraded, PEOPLE OFTEN THINK GFIs NEED TO BE ADDED in bathrooms, kitchens, and elsewhere. They are under the impression that the outlets there are not already protected. This may not be true. It doesn't actually hurt to double-protect, but it can get confusing. For instance, if something at the bathroom outlet tripped a GFCI, it might trip the device that had been added right there as an "upgrade," or else it might trip the original one in the garage -- whichever one happened to respond more quickly. If you don't know the complication, you won't be looking in the right place to restore power.

Trouble retrofitting. Besides having to hook a GFI up correctly, anytime you introduce GFI protection onto existing wiring and existing loads, you may find unexpected tripping. Although this could be detecting a shock hazard you weren't aware of before, there are also a few wiring conditions from the past that are not GFCI friendly. One unintentional condition would be where a ground wire is contacting the neutral side of a receptacle. Some intentional conditions would include places where the neutrals of two circuits are unnecessarily (and improperly) combined in a multi-gang box, or where the neutral for lights of a GFCI-protected 3-way switch system is introduced from somewhere ahead of the GFI you put in.

Line and Load. See my video describing the line and load hookups on a GFI receptacle. "Line" is for the power supply coming from the panel. "Load" carries power to the outlets being protected.

Tripped or just dead? If a ground-fault interrupter is giving trouble, can you tell the difference between its (re)tripping and its simply failing to reset? The reset buttons of newer GFIs (from 2003 on) will purposely not catch hold if they are not receiving power or are not hooked up right. A tripping button, on the other hand, will generally catch hold for a split-second or at least make a mechanical sound when you try to reset.

Quirks of a common brand. I have found that some of the Leviton GFIs (late 1990's?) can be tricky to reset fully; if you push that button in more on one side than the other, it may not reset both the hot and neutral contacts; just retrip and try again. As a separate tip, by 2007 Leviton GFIs' buttons have lost their color, and the reset button is so recessed that it doesn't "look" tripped when it is. These also may need more force than you are used to, to reset them. Plus, lately the line and load terminals of some Leviton models (tamper-resistant?) have traded places, breaking their tradition and undermining the advice people are given to hook new GFCIs up the same way as the old was.

GFI Outlets -- Info and Hookup

Install GFI wiring by this diagram to protect or not protect loads downstream
In this diagram the GFCI to the left is hooked up so as to sense and protect other outlets besides itself. The one to the right is connected so as to pass normal power (no GFCI protection) on to other outlets.

Location. In the U.S., and in some respects in Canada, GFCIs have been required since 1973 to protect more and more locations in new homes. See the Location details below. This does not mean that each location requiring such protection has to have its own GFCI device. One device will usually be protecting several normal-looking outlets downstream from it. So if outlets have gone dead in bathrooms, kitchen, dining room, garage, laundry, or outdoors, there is a very good chance that a GFCI somewhere has tripped off.

Shock prevention. Understand that 99% of the time GFCIs save us by not letting us have their electricity in the first place. Long before you are about to use a protected appliance or light, the GFCI will have sensed most faults and cut power off.

Tripping -- inconvenient but not false. Besides preventing shock, it is also common for a GFCI outlet or GFCI breaker to trip for conditions that might not put you in any danger. This is because the device can't tell the difference between a human body and a wire or a pipe or water. A GFI is very sensitive to small "leaks" of current, even harmless ones, off from the intended circuit. For instance, it will trip if the bare ground wire in a box happens to be touching the neutral screw of a protected receptacle. Often the tripped GFI will allow itself to be reset by the (red) reset button, since the cause of its tripping was a passing thing. For a technical treatment of How a GFCI works check this by Sam Goldwasser.

Which button? One of the silly ways a GFCI outlet will trip is by a person accidentally pressing the test button. This may be a visiting child, or it may be that when someone is unplugging something from the GFI, their thumb happens to press on the test button. When you are purposely resetting (to restore power) or testing (to cut off power) a GFCI, you will need to look hard for the little letters etched in the buttons to know which one to push.

Which GFI? It is unrealistic for a homeowner to be expected to know where all the GFCIs are in a home, or to know which other normal outlets will be dead from the tripping of a given GFCI outlet. Still, if you have an outage of the receptacles in one of the rooms mentioned above, it may help to look for GFCI outlets in all of those areas and to reset them all. The reset button will need a forceful push. Avoid the test button.

The search to find all possible GFIs needs to be persistent and thorough. It may be that the bathroom and outdoor outlets are dead from a GFI in the garage that is never used itself, because it is behind a pile of storage boxes. Or a set of kitchen plugs has gone out because of the GFI hiding behind the heavy hutch in the dining room or nook.

Doing the TEST. On most GFIs is a statement to "Test Monthly". That means pushing the test button, seeing that the reset has popped out, seeing that nothing will run using the outlet at that point, and then pushing the reset. The point of this is to see if the device is still sensing properly, so as to do its job of stopping electrocutions. GFIs DON'T HAVE A HIGH RATE OF FAILURE in regard to sensing ground-faults, and when they do fail in this sense, they will still run things (e.g., a hair dryer). Recent GFCI design requirements seem to be making the test button unnecessary: new GFCIs must fail to deliver power if the GFCI becomes incapable of reacting properly to faults.

Bad GFCI? Of course, they can fail in other ways, as when they WON'T run things. But BE CAREFUL NOT TO ASSUME THE GFCI IS AT FAULT. There could easily be an "open" upstream from it. If someone added your now-dead GFCI unnecessarily when upgrading, the more original GFCI may have tripped somewhere ahead of this one. Above all, DON'T THINK THE GFCI IS DEFECTIVE WHEN IT KEEPS TRIPPING or will not let itself be reset. I have come across only two cases of defective tripping. GFCIs trip for reasons, including misconnections and an incompatibility with a few motors, treadmills, UPSs, dimmers, and fluorescent lights. But most commonly it is for various faults downstream in wiring or plugged-in appliances -- both dangerous and harmless faults.

I don't intend this site for giving advice on installation, but many people putting in a combination GFCI-switch device (GFCI outlet plus switch) seem to need help. One of the wires that comes from the switch part attaches to the (black) wire going to the item to be switched. How you hook the other wire up depends on whether the item to be switched is to be on the same circuit as the receptacle. If it is not, keep it and its neutral totally separate from the GFCI wiring. If the switched item is going to be on the same circuit, then how you proceed depends on whether the switched item should be GFCI-protected or not. If protected, its switch's remaining black would attach somehow to the Load hot terminal. If unprotected, to the Line hot terminal. The switched item's neutral should attach to the corresponding neutral terminal: Load or Line.

Is an Unknown GFCI the Cause of an Outage?

When a GFI outlet trips off, both the hot and neutral "line" terminals become disconnected inside the receptacle from the "load" terminals. Because this is true, there is A TEST THAT CAN DETERMINE THE LIKELIHOOD THAT A TRIPPED GFI HAS CAUSED AN OUTAGE affecting standard receptacles.

Tripped GFI diagram

Normally there is continuity between neutrals and grounds at a receptacle, because both are ultimately attached to the neutral bar at the main panel. However, if a GFI receptacle has interrupted power to other "normal" receptacles, one result would be that a continuity test between neutral and ground at such a receptacle would show very high resistance (no continuity). (Before doing this test, be sure none of the three holes of the receptacle shows voltage above 12 from itself to the ground hole of an extension cord plugged into an outlet elsewhere.) If this test showed such discontinuity, one could not be certain it was due to a tripped GFI, since a poor ground or other condition could show the same result. Nevertheless, it would make a tripped GFCI very likely as the cause. (The condition of the ground could be determined by a different test).

Finding a Tripped GFCI Receptacle

Code History. Hunting for a GFCI of unknown location takes some persistence, but it can often help to know the history of GFCI requirements in the National Electrical Code (NEC). For U.S. homes, the house wiring Code began requiring GFCI protection for receptacles outdoors in 1973 and in bathrooms in 1975; at that time this was more often achieved by a GFCI breaker in the panel rather than a GFI receptacle. In 1978 garage receptacles were added to the list, and the use of receptacle-type GFCIs became more common. The 1987 Code called for kitchen-counter receptacles within six feet of the sink to be protected. 1996 saw all the kitchen counter receptacles come under the requirement. Outlets in crawl spaces, unfinished basements, and near wetbars were added in 1990 and 1993, and those within six feet of laundry or utility sinks in 2005. This pdf-chart expands this history even more.

In Practice. Because GFCI receptacles are an extra expense and take more labor to install, one GFCI device was typically placed where it could feed protection on to the other normal-looking outlets required to have protection. UNTIL 1987, THIS COULD BE ACHIEVED BY JUST ONE GFCI FOR THE WHOLE HOUSE. Then there needed to be more, because kitchen outlets were already required to be on at least two circuits dedicated to the kitchen/dining area. When all the kitchen outlets needed protection (1996), there always had to be at least two GFCI devices for the kitchen, besides at least one for garage/outdoor and one for bathrooms. None of the above may be accurate for Canadian homes; I do not know the Canadian code history enough to give a similar description.

When searching for a hidden GFCI, consider the following. Any circuit, or any part of one, was ALLOWED to be protected. In practice, only the ones required to have protection tended to be wired downstream from a GFCI device, unless an amateur did so unintentionally. But it was sometimes convenient to plant the GFCI device at a location not requiring protection. For example, in the dining room for protecting the kitchen, or indoors for protecting an outdoor outlet. Another common practice has been to avoid giving protection to a refrigerator, since protecting it is not required.

Four commonly overlooked GFCI locations are a rarely-used main-floor guest "powder room," an entryway closet, a walk-in closet, and the garage. The garage is especially worth combing if the electrical panel is there. A circuit for many of the locations requiring protection would naturally begin by going from the panel to a garage outlet, where the device itself would be placed. Garage outlets become invisible in two ways. Literally, they disappear behind stored things or permanent shelves. Psychologically, some of them become forgotten because they have never been actively used. Garage outlets were often placed about four feet above the concrete floor.

Confusing Terms: GFCI, GFI, Load, etc.

GFCI versus GFI. If you are confused about the terms GFCI or GFI, quite simply those names are interchangeable. I reveal my preference in the Glossary. We have some other confusions also. One is whether either term refers to a receptacle-type or to a circuit-breaker-type interrupter. In fact, people are commonly calling either type a "GFCI breaker" or a "GFCI switch." Though they both can have the effect of a switch, that is not their purpose and I discourage that way of talking. As for "breaker," the circuit-breaker-type GFCI does do double-duty as a normal circuit breaker and looks like a breaker and lives in a panel. So it deserves the name "GFCI breaker." Likewise, a receptacle-type GFCI does double-duty as an outlet. Even though it automatically "breaks" part of a circuit when it trips off, to call it a breaker will confuse anyone who is aware that there is a different device by that name already. So we should call this more common device a "GFCI outlet" or a "GFCI receptacle."

More. Another confusing phrase I hear is "GFCI circuit." Where a true GFCI circuit breaker is used, everything it feeds would certainly be a GFCI-protected branch circuit. Where an outlet-type GFCI is used, the branch circuit it is on always includes something -- some wire, at least -- that is not being protected or shut off by the device. People want to use the word "circuit" to refer to the items that go dead when the GFCI trips. This is understandable, but "circuit" is not the right word. We need to keep using "circuit" to talk about the whole circuit this outlet and its loads are part of. " Load" is the accepted term for the things being protected.

"I was pulling my hair out trying to find the GFCI outlet that needed to be reset and your site led me to my basement. Woo-hoo...there it was on an almost never used outlet! I don't think I was going to sleep tonight because I was so aggravated by this!" -Donna

"Your diagram of the code history was especially helpful considering the house was built in 1983, and the only GFCI outlets in the house are in the two bathrooms." -Kris

"I had no idea why none of the sockets in my bathroom was working anymore, and "Is an Unknown GFCI the Cause of an Outage" was a HUGE clue! As a lay person, I knew those black/red button thingies exist, but had no idea what they were even called. I went around the house to check out every one of those I can find, and the last one in the other bathroom was the culprit. Pushing the red button did it. Thanks a bunch for putting that info on the web!" -Stephen

"I had GFCI outlets in the master bath and deck with no power to them and was stumped. I read on your website that people often add protection to older homes, duplicating the GFCI's. Our house was built in 1978 and one of the first things I did was add GFCI's to the bathrooms and outside, thinking these were unprotected. It turned out that the GFCI in the garage was tripped, once I reset that all was good." -Ian, WA

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